Subscription Terms
By enrolling in any subscription service, the customer agrees to the recurring billing terms, pricing, and conditions outlined in their service agreement. Subscriptions automatically renew unless canceled in accordance with this policy.
Cancellation Policy
Customers may cancel their subscription at any time by providing written notice via email or through an authorized company representative.
– Cancellation requests only stop future recurring billing.
– Cancellation does not entitle the customer to a refund for payments that have already been processed.
– Services remain active through the end of the current billing period unless otherwise agreed in writing.
– No prorated refunds will be issued for partial billing periods.
Refund Policy
All subscription payments are final and non-refundable. Because subscription services reserve technician availability, administrative resources, support time, and other operational capacity, refunds will not be provided for unused services, missed appointments caused by the customer, or early cancellation.
Service Credit Policy
If the Company determines, at its sole discretion, that a refund is appropriate but is unable or unwilling to issue a monetary refund, the value of the unused portion of the subscription may instead be issued as service labor credits.
– Labor credits are based on unused subscription value.
– Credits apply only toward future labor.
– No cash value; non-transferable.
– Not applicable to equipment, shipping, taxes, or third-party costs unless approved.
– Expire after 24 months unless otherwise stated.
Chargebacks
Customers agree to contact the Company before initiating a chargeback. Valid chargebacks may result in suspension or termination of services.
Company Exceptions
The Company may make exceptions at its sole discretion. Exceptions do not waive this policy.
Acceptance
By purchasing or renewing a subscription, the customer acknowledges acceptance of this policy.